Frequently asked questions
All your questions answered by our speakers and C4T experts!
We are aware that some of the documentation can be improved, but with all the migrations at the moment, our priorities are focused on those. However, if you have particular articles in mind, please submit a support ticket, and we can prioritise updating them based on your feedback.
Currently, IPAFS are not integrated, and there are no immediate plans to do so. However, we have an active support offering that could help, and you should talk with your Customer Success Manager. Also, HMRC will introduce a dedicated API for IPAFS, and in the longer term, we will integrate with that system.
We are very confident that we can do that. We are in close contact with the customs authorities, but it will all depend on the test systems on the customs side; that is the limiting factor, but from a product side of things, there is no doubt that we will be ready.
For the UK, we are confident that we can deliver it by the end of Q1 2024.
We have two things: first, there is a monthly newsletter with the release notes. Those can also be found within the Customer Support portal in the Help Center, and there is a knowledge base article that lists all the past release notes. Second, we also have a bi-weekly release where we choose one item or feature to highlight, you will see this alert within the CAS platform (the bell in the top right corner), and this is one of the most important features that impact all users.