Privacy & Cookie Policy

PRIVACY POLICY

At Customs4trade, we are committed to protecting your privacy. Therefore we will treat the Personal Data of those concerned with due care and will maintain appropriate technical and organizational measures to ensure that your Personal Data, such as your name, address, telephone number etc., are processed in accordance with Belgian and European laws and regulations, and in particular with the European Regulation 2016/679 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data (the “GDPR”). All capitalized terms that are not defined in this Privacy Policy shall have the meaning as defined in the GDPR.

This Privacy Policy (the “Privacy Policy”) applies to the www.customs4trade.com website (the “Website”), owned and operated by:
Customs4trade NV, Bankstraat 30 B-2811 Mechelen, RLE (Antwerpen, section Mechelen) VAT BE 0869.621.133.
C4T collects and processes different types of Personal Data, depending on the services you use on the Website:

  • Contact information (name, e-mail, telephone number): through the contact form or the C4T chatbot
  • Technical Information (IP addresses, …)
  • Cookies and other provided relevant professional information (presence on events, profession, function, …).

Furthermore, C4T automatically collect certain non-personally identifiable information when you visit our Website such as the browser type and the pages on the Website that were visited.

C4T processes your Personal Data provided through our Website for following purposes:

  • Administrative tasks in relation to your subscription to a C4T event, to follow-up on your requests submitted through the Website, and to keep you informed of C4T services, events, news, articles, whitepapers and legal updates
  • For purposes of tailoring and ameliorating your experience on the Website and to evaluate our services offered to you
  • Direct marketing for C4T services and events, as set out below
    C4T will refrain from publicly disclosing your Personal Data. C4T will limit the sharing of your Personal data in any event, but it may be required to share your Personal Data with third parties for purposes set out in this Privacy Policy. You provide your explicit consent to share your Personal Data as described in this Privacy Policy. This may be the case for sending updates and news or for the storing and processing of your Personal Data. Any processing by Processors or sub-processors under the control of C4T will be done in strict compliance with the GDPR and will be governed by a separate data processing agreement entered into between C4T and its Processor(s).

Any information provided to us is treated with care and discretion. However, we cannot ensure or guarantee the security of Personal Data you transmit to us and we will not be liable for disclosure thereof, due to errors in transmission or unauthorized acts by third parties. Your Personal Data will be retained as follows:

  • Contact Information: for the duration of the requirement in function of the purpose of the processing or until you exercise your right to object or to be forgotten, as set out below, whichever occurs first
  • Technical Information : 90 days
  • Cookies: reference is made to our Cookie Policy

C4T may also use your Personal Data for direct marketing purposes, enabling C4T to keep you informed about its news updates, legal updates, commercial updates, white papers and events. You give your explicit consent for such processing, but such consent may be withdrawn at any point in time. In no event will your Personal Data be shared or sold to commercial enterprises.

At all times, you have the possibility to exercise your rights described in the GDPR:

  • Your right to information: request all collected Personal Data (including processing purposes, categories of Personal Data, estimated retention period) for inspection;
  • Your right to rectification : the opportunity to have incorrect Personal Data corrected;
  • Your right on data portability : you may request to receive all your Personal Data, processed by C4T, in a structured, format to transmit such data to another controller by simple request to info@customs4trade.com;
  • Your right to be forgotten : you may contact C4T at info@customs4trade.com to request removal of your Personal Data by simple request. Please note that if the Personal Data is not provided, or erasure thereof is requested, we will not be able to further deliver you services or keep you updated;
  • Your right to object : if you no longer wish to be informed about any updates or receive direct marketing, you are off course entitled to make such request by mailing to info@customs4trade.com or by clicking on the unsubscribe-link in our communications.

C4T is responsible for the collecting and processing of your Personal data that you provide through the Website. If you have any questions about this Policy, the manner how C4T collects and processes your Personal Data or wish to edit or delete any Personal Data submitted to Customs4trade, you can send an e-mail to info@customs4trade.com.
This Privacy Policy may be amended at any time. Amendments are posted on the Website to keep you informed at all times.

Amended versions of this Statement take effect fifteen (15) days after their publication on the Website.
This Privacy Policy shall be governed and interpreted in accordance with Belgian law.
The Belgian Courts of Antwerp (section Mechelen) are exclusively competent to decide on any dispute that may arise from the interpretation or implementation of this Privacy Policy, without prejudice to a user’s right to present a dispute before the competent court on the basis of a mandatory statutory provision.

COOKIE POLICY

A "cookie" is a very small data file comprised of text and/or numbers that downloads on your computer hard drive (via your web browser) when you visit a Website. Cookies notify a web server that you are returning to a specific web page on it, and they contain information about your web browsing that can save you time, such as by remembering your preferences, or they can track certain web browsing data (such as which site pages are more important in terms of traffic or which web browsers are preferred by site visitors) that can aid Websites in enhancing the user/visitor experience. Cookies cannot be executed as code or deliver viruses, and they can be controlled by end users through their browser settings (see below).

There are different types of cookies, which can be divided into three categories:

Necessary cookies: They are generally used to store and manage a unique identity, and to make the difference between the visitor and other users who visit the site at the same time, in order to provide a consistent and accurate service to each visitor and to improve the functionality of the site. They are usually the result of a visitor action but can also be implemented as part of the provision of services that are not expressly required by visitors but are offered to them. Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website.

Preference cookies / functional cookies: Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Statistics: They are limited to improving the performance and the Website and to understand how visitors interact with websites by collecting and reporting information anonymously. The main function of a performance cookie is to measure and monitor the visitor’s activity of the site. A performance cookie will help generate statistics and is used by webmasters using Google Analytics for tracking and analyzing online activities on their website.

Marketing: Those contain a unique key that is able to distinguish the search patterns of individual visitors or may contain a code that can be turned into a series of browsing habits or information about preferences of use, which are stored elsewhere.

CUSTOMS4TRADE USES THE FOLLOWING COOKIES
Google Analytics
This is a third-party cookie that is collected in anonymous form to analyze how visitors use the Website in an effort gauge which topics and areas are most relevant to site visitors and to make the site more usable and compatible for users. Anonymous information gathered includes but is not limited to number of visitors to the site, how they got there (i.e., search engine, direct or referral site), pages they visit, browser usage, screen resolution. For more, see Google's Privacy Policy.

_ga - 2 years - Used to distinguish users.
_gid - 24 hours - Used to distinguish users.
_gat - 1 minute - Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dcgtm.
AMP_TOKEN - 30 seconds to 1 year - Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
gac - 90 days - Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. Learn more.
_cfduid & _cfruid - The __cfduid cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis.

Hubspot
Customs4trade uses HubSpot to enable its marketings and sales efforts. Hubspot uses functional and consent banner cookies to ameliorate your experience. The functional cookies gather information on your behavior or preferences on the Customs4trade website to ameliorate your experience on the website or to adopt the website’s behavior to your preferences. For more, see Hubspot Cookies.

__hs_opt_out
This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again. This cookie is set when you give visitors the choice to opt out of cookies.
(Expires: 13 months)

__hs_do_not_track
This cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, as it still allows anonymized information to be sent to HubSpot.
(Expires: 13 months)

hs_ab_test
This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before.
(Expires: end of session)

_key
When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again. The cookie name is unique for each password-protected page.

hs-messages-is-open
This cookie is used to determine and save whether the chat widget is open for future visits. It resets to re-close the widget after 30 minutes of inactivity.
(Expires: 30 minutes)

hs-messages-hide-welcome-message
This cookie is used to prevent the welcome message from appearing again for one day after it is dismissed.
(Expires: 1 day)

__hsmem
This cookie is set when visitors log in to a HubSpot-hosted site.
(Expires: 1 year)

Consent banner cookies

__hstc
The main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
(Expires: 13 months)

hubspotutk
This cookie is used to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.
(Expires: 13 months)

hssc
This cookie keeps track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the
hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
(Expires: 30 min)

__hssrc
Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.
(Expires: end of session)

messagesUtk
This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. If you chat with a visitor who later returns to your site in the same cookied browser, the messages tool will load their conversation history.
(Expires: 13 months)

Twitter
The Customs4trade website integrates with Twitter. Tweets displayed in the Twitter feed include the ability to Reply, Share, or Like the Tweet directly on the C4T website. If you choose to interact with these functions then you will make a connection to Twitter.com, who may store and retrieve cookies on your browser. Please see Twitter’s data privacy policy: https://twitter.com/en/privacy#update.

Data Collected:
Anonymous (Analytics, Browser Information, Cookie Data , Date/Time, Demographic Data, Hardware/Software Type, Internet Service Provider, Interaction Data , Page Views )
Pseudonymous (IP Address (EU PII), Search History, Location Based Data, Device ID (EU PII))
PII (Name , Address, Phone Number, Email Address, Login, EU- IP Address)
Sensitive (Financial Information)

Data Sharing:
Aggregate data is shared with 3rd parties., Anonymous data is shared with 3rd parties., PII data is shared with 3rd parties., Sensitive data is shared with 3rd parties.

Data Retention:
18-24 Months

More information regarding Twitters use of cookies can be found here: Twitter Cookies

Facebook
The Customs4trade website integrates with Facebook. Facebook uses cookies and receives information when you visit those sites and apps, including device information and information about your activity, without any further action from you.
More information regarding Facebooks use of cookies can be found here: Facebook Cookies

datr - Browser ID - Site security and integrity - 2 years
c_user - Facebook ID - Authentication - 1 month / Session
fr - Encrypted Facebook ID and Browser ID - Advertisement - 3 months

Controlling Cookies
Should you be adverse to the collection of cookies by this Website or any other Website, there are actions you can take with your personal Web browser settings.
Web browser settings can be adjusted to perform one or more of the following actions: delete all cookies, block all cookies, allow all cookies, block third-party cookies, clear all cookies when you close the browser, open a 'private' browsing session, install add-ons and plug-ins to extend browser functionality as it pertains to cookies.

Please click on the links below to access more information and learn how to adjust cookie settings for a particular web browser.
Internet Explorer
Chrome
Firefox
Safari
Opera

More information on cookies can be found at www.allaboutcookies.org.