We are excited to announce our new Knowledge Base! As part of our ongoing commitment to provide our customers with the best support, this move will enhance their experience with our support services, better empower them to resolve issues and assist them in expanding their working knowledge of CAS. And what's more, we have also updated our Support Portal with our fresh, new branding.
The seamless integration of our support portal and the knowledge base means that you will now have access to a unified platform where you can easily find solutions to your problems and raise support tickets all in one place, without the need for two sets of user credentials any longer. This will save you time and improve our support team's efficiency in addressing your queries.
Our new knowledge base offers some unique features that will make your experience even more streamlined.
Search functionality is now more advanced and offers more relevant search results, ensuring that you can find the answers you need quickly and easily.
Navigate through the knowledge categories to find exactly the article you need.
- Providing feedback on articles will also help us continually improve the quality of our knowledge base content, ensuring that we provide you with the best possible support.
- Relevant articles are suggested when you raise a support ticket.
And of course, it’s still possible to always create a support ticket from every place in the Support Portal in case needed.
A smooth transition
Our team is committed to making this transition as smooth as possible and customers should continue to access the knowledge base via the original links. Our Support team will also be able to provide knowledge base articles in support tickets more easily to aid your understanding and resolve any issues as quickly as possible.
At Customs4trade we strive to provide the best product and support to you, our customers, and this move is one more step in that direction.
If you have any questions or feedback regarding this change, please do not hesitate to reach out to our support team or your Customer Success Manager, who will be more than happy to assist you.