Watch the webinar recording: The State of Digitalisation in Customs

What is really happening inside customs operations today? The answer is more complex, and more interesting, than many might expect. Customs functions are under pressure from multiple directions at once: tightening regulatory requirements, growing trade volumes, digitalisation mandates, and the ongoing challenge of attracting and retaining the right talent. Yet amid those pressures, real innovation is happening, and the organisations leading the way have valuable lessons to share.

Over the past months, we have been speaking directly with customs professionals across multiple industries, collecting insights, pain points, and priorities. Now, we are bringing the highlights of that research to life in a live panel discussion with industry experts.

Watch on demand as we discuss real-world trends, challenges, and opportunities shaping the future of customs. Rather than theory or best-case scenarios, this session is grounded in what customs professionals are actually experiencing on the ground, making it directly relevant to anyone involved in managing or modernising customs operations.

Whether you are part of a customs team, managing compliance, or supporting broader supply chain goals, this webinar offers insights drawn from real industry conversations.

What we covered:

• Trends in customs teams: How roles and structures are shifting.

• Digitalisation in action: What operations companies are actually automating, and what’s still on their wish list.

• Supply chain bottlenecks: The customs challenges slowing down trade, and how to tackle them.

• Brokers and beyond: How companies are working with customs brokers, and what they want to change.

If you’re thinking about how to modernise your customs operations or just want to hear how others are tackling similar challenges, this session is for you.