Seamless Compliant Customs Declarations

From the initial enquiry call in November, files were ready for testing. The first files were sent through in mid-December and it was clear from the start that if the data is right in CAS, customs documents are processed automatically, with intervention only needed if an error was flagged!

The automated process is less worrying for the shipping department who didn't have, nor need, the customs knowledge to process a declaration. "We found we had to feed some additional data into CAS, running a few satellite apps in our ERP system, we could easily modify and add additional fields to send to the ECS platform for Data Integration (X4Connect) to map into CAS." says Joland.

ECS integrated fields into the API, with flexibility from all parties to help get the transactional data into CAS. From mid-December to January there was little for the Radium Foam team to do; ECS continued with the API integration behind the scenes on their Saas integration system. The onboarding team at C4T were instrumental to the project, sharing knowledge with both ECS and Radium Foam and addressing any issues immediately. Jens was able to visit the Radium Foam team in person whichreally helped the team build confidence in using CAS.

While the testing commenced in early January, their data also ran through their old system so Joland and his team could see the difference immediately. There were some tweaks needed during the testing stage which were picked up on regular calls between the three companies and addressed straightaway. "We were ready for go live one week early!" says Joland.

From the first call to the go live date, Radium Foam were up and running within five weeks, making this the fastest customer onboarded in C4T history! The first successful declaration was sent through CAS long before the deadline of January 31st.

Thanks to the ECS SaaS Data integration platform X4Connect, the integration between the Radium ERP system and C4T was done very rapidly, as ECS had the knowledge for the systems in their application.

Working together as equals on this project rather than customer service providers sped up the project. All parties were working towards the same goal – to migrate Radium Foam over to DMS quickly and successfully to keep their goods moving.